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Tips for using My Health Portfolio (MHP) Welcome to My Health Portfolio, our secure patient web portal. Via My Health Portfolio you now have access to much of the pertinent health information contained in your Crystal Lake Clinic medical record. We know how important having access to this information is to you. We also recognize that communication with a physician office via phones and voicemail can be ineffective and frustrating. Our web portal not only provides you with 24/7 access to your health information, it also gives you a powerful communication tool. You now have the ability to communicate directly with your physician via a private, secure messaging system. We're sure you'll appreciate the convenience of this service. To help you use My Health Portfolio to its fullest, here is some additional information.
Messaging Basics You can send a message to almost anyone who works for Crystal Lake Clinic. A list of key recipients is posted on our website at the following link, www.crystallakeclinic.com. This guide will help you identify the best recipient for your message. If you already know the name of the person you want to web message, look for it in the drop down list. The email address you provided to My Health Portfolio when you first logged on will be used to send alert messages to you. The messages will encourage you to log into your web account to pick up important information. The alerts are triggered when new lab results have been published for you, when a new web message is in your web account inbox and to remind you of an upcoming appointment. The messages sent to your email account will not contain protected health information. If you have been one of our patients for some time and are just now signing up for a web account, you may receive alerts for lab results that were reported a while ago (in addition to recently ordered lab tests). It is a signal that these historical results are available for you to view in your web account. Clinical Questions My Health Portfolio is a convenient way to get additional information about your visit and your healthcare. We will send messages about test results and follow-up recommendations to your web account inbox. And we will respond to clinical questions you ask via web messages. Although our providers answer clinical questions via web message, it is important to remember that My Health Portfolio is not a place where clinical advice is provided. If we think your questions should be addressed in an office visit, we will encourage you to come into the office. Although, we believe it is important to make sure your questions are adequately answered, My Health Portfolio is not intended to replace the face-to-face physician-patient interaction. We reserve the right to revoke web messaging privileges if the messaging is excessive or inappropriate. You should NEVER report urgent medical problems via a web message. If you need an urgent (but not emergent) medical question answered, call our office. During the day we have nurses available to triage your problem. After hours, our answering service will make sure our on-call physician contacts you promptly. If you experience an emergency, call 911 immediately. If you send your message to a physician, physician assistant or nurse practitioner, please allow 72 hours for a response. If your message was sent to nursing or non-clinical personnel, expect a response within 48 hours. If you require a faster turn around, please call the office for assistance. If you have not received a response after the noted times listed above, please call the office. Lab Results On My Health Portfolio, we display all of your lab results for you. Some lab test results are reported as numeric values. For numeric values, the range of normal values is also displayed for your benefit so you can easily understand the result. Some results are reported as a "positive", "negative" or "non-reactive". Some other tests are reported as qualitative assessments that require physician interpretation. For qualitative assessments, the reported results are sometimes confusing or difficult to understand. Typically, we will send a message to your web account providing an interpretation of the result. We will send an alert to your email address letting you know that a new result (or a new web message) has arrived approximately 24-48 hours after the result arrives. Appointments Your web account also displays information about previous office visits. The information available includes the dates of service and the provider you saw. Other Requests Besides clinical questions, MHP is a great way for you to conduct other business with Crystal Lake Clinic. You can request an appointment, submit prescription refill request, update demographic and insurance information or inquire about a balance on your account. Your requests will be handled promptly. Password Problems When you first log on to My Health Portfolio, you will be asked to provide personal information that will be used by the web portal to identify you in the event that you forgot your user name or password. The information you provide is maintained by the website. We'll ask for your date of birth and zip code. We'll also ask you to select a secret question along with the answer to that question. In the future, if you forget your log on information, go to the My Health Portfolio website and click on "Forgot Password". A Note about Spam Filters Many internet service providers (ISP's, AOL, Comcast, Mindspring, etc.) and free email services (Hotmail, Google Mail, etc) now offer powerful spam filters. These filters prevent emails from unknown senders from reaching your inbox. Since we rely on email to communicate with you about your account, it is important that you add our email addresses to your trusted senders list. Email coming from us will have one of two addresses: clclinic@betsievalley.net or crystallakeclinic@a4secure.net. Closing Your Web Account My Health Portfolio may not be for everyone. If you decide you do not want to use our web portal, please inform your provider's medical assistant. If an account was never created for you, we will place a reminder on your chart to ensure you receive test result notification via regular mail. If an account was already created, we will close the account. Feedback Our goal is to make using My Health Portfolio easy and reliable. If you have suggestions or comments about My Health Portfolio, send a web message. We hope you enjoy My Health Portfolio and we welcome your comments and feedback. |
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